Efficient Program Management is directly tied to the development and usage of enforceable Policies and Procedures, an actual system of governance.  These are broken down into two, (2) categories:

1. Routine and General Policies and Procedures - Governing Everyday Program Operations
2. Personnel Policies and Procedures - Governing the Deportment and Supervision of Personnel
3. Standard & Routine Policies 7 Procedures - The efficient day-to-day mechanics of how the facility runs.
   

We join with you to develop these in an effort to ensure your policies help manage liability and add to the overall smooth operation of your new care delivery program while also ensuring your regulatory compliance.  I

Once your purchase is made here, we contact you to set-up our first discussion.  Questions?  Send an email to:  info@directcaretraining.com.

Contents:

Personnel Policies & Procedures

Section                                                                                              Page

I.       Description and Location of Residences, Administrator Duties……………………….     3

          Definition of At-Will Employment

II.      Employee Acknowledgement Form…………………………………………………………………. 4

          Employee signs this form committing to abide by personnel guidelines

III.     Job Description – Direct Care Worker……………………………………………………………… 5

IV.     Job Description – Home Administrator……………………………………………………………. 6

V.       Reference Check Form………………………………………………………………………………….. 7

          This form used to verify references provided by prospective employees

VI.     General Procedures………………………………………………………………………………….. 8

            Cleanliness of the Licensed Home……………………………………………………………………………………  8

            Private Company on Premises…………………………………………………………………………………………  8

            Use of Home Telephone…………………………………………………………………………………………………  8

            Meal Times……………………………………………………………………………………………………………………  8

            Staff Training Requirements……………………………………………. (continues to Page 9)…………….. 8

            Scheduled Absences……………………………………………………………………………………………………….             9

            Work Arrival Time………………………………………………………………………………………………………….  9         

            Penalty for Attendance Breaches…………………………………………………………………………………….  9

            Disease Prevention Practices……………………………………………. (continues to Page 10) …………  9

            Home Visiting Hours………………………………………………………………………………………………………  10

            Documentation, Reporting and Confidentiality…………………….(continues to page 11)…………..  10

            Attire, Grooming and Personal Etiquette…………………………...(continues to Page 12)…………..   11

            Time-off and Vacations and Request for Time-Off Form…………………………………………………….  12

            Resident Privacy……………………………………………………………………………………………………………. 13

            Resident Protection………………………………………………………………………………………………………..  13

            Resident Valuables…………………………………………………………………………………………………………  13

            Teamwork…………………………………………………………………………………………………………………….  14

            Communications……………………………………………………………………………………………………………  14

            Personal Care Delivery…………………………………………………………………………………………………..  14

            Personal Care Definitions ………………………………………………………………………………………………  15

            Personal Care Restrictions ……………………………………………………………………………………………..  16

           Recipient Rights……………………………………………………………………………………………………………..18

            Medication Guidelines ……………………………………………………………………………………………………  19

            Work Arrival Time and Absences ……………………………………………………………………………………. 20

            Work Attire……………………………………………………………………………………………………………………  20

            Documentation of Direct Care Worker Services…………………………………………………………………  20

            State Right to Inspect…………………………………………………………………………………………………….  20

            Resident Protection – Prohibited Practices………………………………………………………………………..21, 22

           Sample Daily Direct Care Worker Report ………………………………………………………………………..   23, 24

          Sample of Employee Picture Work Identification………………………………………………………… 25