How Best to Get Along with Difficult People: Residents, Resident Family Members and Employees. 

It covers critical areas of ongoing interaction that is required in a small care home that contributes to effective, non-confrontational relationship management. Relationship strategies addressing interactions with behaviorally challenged residents, care coordinators and monitors and employees are discussed with a real-life drama playing out in the text to help users visualize themselves in certain situations.

Delivery: You are ordering a printable product. Generally within four hours the product is sent to you via email along with instructions for how to return the review questions for validation of completion. This could be longer on weekends and holidays. If you prefer to use the online school please browse the library at: directcaretrng.pathwright.com.